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Perth 01738 310 271
Support & Consulting
Instead of the traditional break/fix model, RMM is a proactive approach and assumes responsibility for the ongoing health of an organisation's IT systems.
With experience in having dealings and offering high standards of service to organisations right across all sectors of industry.
Cloud computing increases efficiency and the collaboration and flexibility of your team.
You need to focus on your business without the hassle and stress of IT distractions. We manage your entire IT infrastructure allowing you time for generating new leads, sales and the growth of your company.
All businesses are different and therefore will face unique challenges on questions of their own IT infrastructure.
We put this technology into your regular telephone system and link it to your broadband connection.
Remote Support
Having remote IT support from a local company that you can trust could end up saving your business substantial amounts of time and money. Our knowledgeable team can diagnose your problem, solve the issue, and get your device up and running, all from our main office in Perth through our remote IT support services.
As long as you have a working internet connection, Control IT's remote workforce can fix your computer problems as quickly and effectively as possible.
To find out more about your remote IT support or book a remote support session, get in contact with us directly.
What are the benefits of remote IT support?
Our remote IT support services come with a range of benefits to keep your business operating smoothly. These include:
- Fast technical fixes
- Same-day turnaround
- Expert knowledge delivered in simple plain English
- Remote connection for ease of access
- Use of advanced software to ensure a quick and smooth fix
- Follow up advice with onsite support available if needed
- Fair prices to suit your budget.
How does remote IT support work?
Our telephone helpdesk is the first port of call for any IT related problem. We will establish a secure remote connection between your network and ours, enabling us to gain remote access to work on your network, server or PC to solve your IT problem.
With our remote access software and RMM tool, we can establish a remote connection almost immediately, allowing us to resolve and troubleshoot any technical issues you are facing quickly. Even if you are not on our RMM dashboard, we can still establish a secure connection to your PC, laptop or server, either Windows or MAC, to help identify and resolve any issues in real-time.
Our remote workers will talk you through the whole process and answer any questions you may have. You'll even be able to see exactly what we are doing as long as your screen is working correctly. Our engineers are fully trained and will always do their best to give plain English explanations to all clients without using technical jargon.
Control IT aims to solve your issue as quickly as possible to get your business back on track without long wait times.
If we feel your issue cannot be solved remotely, we can arrange for an onsite support visit at a time that suits you. We're well versed in dealing with a range of issues, from simple PC problems to complicated security issues. We'll provide a comprehensive fix that leaves you satisfied and feeling confident that the issue is resolved.
What is a remote IT support session?
Remote support sessions put our support team in direct contact with your network, allowing our remote workers to see inside your screen and diagnose the IT problems that you may be facing. Remote support sessions can be booked in advance or can be made available when a problem arises. Remote sessions typically last between 30-60 minutes but can vary depending on the difficulty.
We'll use our remote access software to gain remote access to your network or server in the remote support session. Our engineers will talk you through the process and explain the problem as simply as they can. Remote support sessions are quick and easy for the user and use advanced technology to give a real-time fix to any pesky technical problems your company may be facing.
What if the issue can't be fixed remotely?
Although remote IT support is the most convenient IT solution for most customers, we recognise that not every problem can be solved remotely. If we feel that a specific issue cannot be solved remotely, we will arrange for one of our engineers to come out to you.
Whether it's an issue with cabling, a new IT set-up, or you simply want someone to walk you through the process in person, our onsite support services are here for you. We assess every situation individually and will always listen to our client's needs, so if remote IT support doesn't work for you, we will be sure to find a solution that does.
Get in contact with our friendly team to find the right IT solution for you.
Steve has helped us to put in place a suitable I.T Solution for a business that has grown and continues to grow rapidly. He is easy to contact at any time, knowledgable, problem solving and very helpful with his advice.
I would have no hesitation in recommending you to anyone who is concerned about security of their data and would encourage every business to become Cyber Essentials accredited
I had the pleasure of working with James Hilditch from Control IT Solutions in Perth today. The service I received was truly exceptional. He demonstrated a deep understanding of my IT needs, providing effective solutions that significantly improved my operations. Communication was clear and timely, and his technical expertise was evident throughout the collaboration. I highly recommend Control IT Solutions for any business looking to enhance its technological capabilities and security.
Thank you very much for all help recently. From helping us with our own internal systems to setting up our clients with cloud computing software like Office 365, you have been a pleasure to work with. We would have absolutely no hesitations in recommending you to anyone in need of desktop support.
Steve has helped my dental practice transfer from a slow out dated computer hardware system to a much faster and easier to use system. The software transfer from the old to new system was seamless which in turn minimised business downtime. Since installation the hardware has been well monitored and supported by Steve. The level of service has been fantastic so far!
Control IT recently helped us with our move of premises and we couldn't be happier with their work. Very friendly and efficient.
Highly recommended. Thanks again.
Control IT helped us upgrade our systems, email and accounting software, as well as setting us up on the cloud and linking all our calendars together.
Their expertise in all matters helped us transition into our new office and I thank them for all the effort they put in.
Control IT is truly a great company and I can, without doubt, recommend them to both customers and business associates safe in the knowledge that they will put everything they can into the work they have been tasked with.
"We would like to thank you for your attention to detail, support and super efficient service and would highly recommend your service and skills to our wider networks"
Control IT Solutions has been helping our dental practice for a while now and they have never let us down. Their speedy and preventative approach to IT problems is effective. Highly recommend as a dental practice.
Doesn’t all this Cyber bullying etc get you worried. Being a Willwriter I have lots of clients sensitive information and wishes for the future, I am so grateful that I have Steve Snow in my camp, I have hourly back up of all my data and then a secondary back up just for piece of mind, it all goes on in the background and Steve’s on it if anything flags up, for less than a decent coffee a day it’s a no brainer! Couldn’t recommend anyone better!
Through the data backups and seamless remote monitoring which has detected and fixed issues before I was aware they had appeared, to the way you made achieving Cyber Essentials accreditation a simple and easy process and provides my clients with the confidence that their information is safe in my systems.
I am truly grateful for all your support and cannot recommend your services highly enough. Every business needs Control IT Solutions supporting them.
Thank you
I found Control IT Solutions very helpful, identified our needs and weaknesses with system and found best packages, then explained how they would operate the installation and walked us through our new software. Top service from start to finish, highly recommend to any company that needs IT support.
We are delighted to have achieved our Cyber Essentials accreditation with the assistance of Control IT Solutions, so much so that we have now engaged them to provide our IT support.
Thanks for your help which is always quick and efficient and never judgemental!. You give us great service and its greatly appreciated.
We started working with Steve over a year ago and he has been absolutely amazing every step of the way!
We had a new computers installed into 4 of our surgeries and reception area - we are a busy NHS & Private dental practice & Steve was so quick & flexible with moving them over with no disruption to the practice. We have recently undergone a renovation within the practice and needed our computers moved into the new reception area, again Steve was beyond helpful & again, there was no disruption to our working areas.
Also he is a great laugh & never fails to put a smile on all our staff's faces when he visits and is always at the end of the phone whenever we have any problems. Would highly recommend control IT to anyone!
Excellent business support from Control IT Solutions. Steve and Bryan are always on hand to help, from the simplest little issues, scheduled maintenance and updates all the way through to more complex, time consuming problems. They are quick, efficient, solution orientated and very friendly at all times.
Steve has recently helped me recover significant amounts of data, files and most specifically, extremely "valuable" photographs that I thought were lost. They were spread over two old laptops and an external hard drive. Steve recovered everything, set it all in order and secured and provided a new external drive sufficient for ten times the amount of material I am starting with. His customer service, attention to detail, and determination to provide exactly what you are looking for is exemplary, I would have absolutely no hesitation in recommending his services for all and any IT support service; on top of all of that, he is approachable, exceptionally friendly and thoroughly professional at all times. First class service guaranteed!
Thank you Steve for the amazing service on renewing my Cyber Security certificate. I did not realize it expired and when I contacted you were so flexible and accommodating in doing it for me at very short notice.
Very professional and approachable!!
Always an excellent service from Steve and the team @ Control IT Solutions, would highly recommend
As an owner of a small, expanding business, I was looking for a little bit more IT support and knowledge to keep our operations smooth, save and reliable.
Steve and his team were recommended and I couldn't ask for more. From the first meeting, where they carefully listened to what our business needs, through the quick delivery of the new products and services to ongoing, regular reviews, the Control IT Solutions is truly superb.
No matter how small the issue we have, they can quickly help,and advise on other products we didn't consider and all of it at affordable price point!
Ryan was an absolute pleasure to deal with. He was very patient, thorough and efficient. He was able to deal with my request swiftly and without any complications. I am currently based in The Netherlands and I wouldn't hesitate to recommend this company to anyone based in either in the UK or abroad. I also appreciated his sense of humour :)
I just wanted to officially record that Ryan was 1st class last month in helping me with IT issues – knowledgeable, helpful and patient!
Big thanks to him
James has done a fantastic job with us and managing our account. We always get a fast response and he’s managed to sort all of our issues and answer or questions. The setup was handled really well and meant as little disruption for us as possible
James has gone the extra mile for our company today. What was a frustrating gremlin in a file naming with Adobe PDF, James was able to use his programming skills and experience to work out what the issue was. Whats really impressive is he did not give up, he thought over the problem and tried to reach a solution. He did this over his luncthime - very impressive and great service as has always been the case, from Control IT Solutions.
Control IT Solutions support our IT for our small community charity. Hugely helpful staff and no question is a daft one! Very responsive and always keen to help. Very grateful to have them support our organisation :-)
Amazing support and really efficient at actioning requests. Great team and super friendly helpful service
Big thanks to Control IT Solutions & Ruaridh Stevenson for getting my chrome book working again after it picked up a serious bug. I really thought it was going to be wiped clean but thanks to him he saved all my data. Would highly recommend them.
I was looking to buy a new laptop. I had a specification and had found a laptop online but I wasn’t sure if it was appropriate for my needs. I contacted Steve who was extremely helpful. He quickly got an understanding of what I needed my laptop for and sourced a more appropriate laptop at a cheaper cost. Steve was extremely helpful and efficient. Within hours he sourced a laptop and it arrived the next day. I would highly recommend Steve. He made the process extremely easy and hassle free saving me a lot of time and stress.
"You have setup our systems, outsourced hardware & software, look after our Cyber Secuirty and monitor the functionality of our systems on an ongoing basis.
This has improved our productivity as a business and gives us peace of mind.
Your Team are clearly very knowledgeable and are always a pleasure to deal with and we cannot wish for a higher level of customer service, and the team at Here’s the Plan think of the team at Control IT Solutions more as colleagues than suppliers.”
The Team constantly go above and beyond what is required and always have time to help. The service level is streets ahead of anything we have encountered before.
We have used CITS for a number of months now and would highly recommend their services to any business looking for IT Support. Big thanks to Ruaridh, in particular, for his patience and professionalism.