In our modern world, technology is constantly evolving and updating, which is reflected in how we work. With more and more businesses going remote, the need for reliable IT support services has never been greater. But why choose onsite IT support? And what benefits come with hiring an onsite IT support team?
There is a wide range of benefits to hiring an external team to handle all your onsite IT support needs. These benefits include:
We all know the pain of being put on hold when trying to fix an important technical issue. For modern businesses, it's imperative that any IT problems or bugs are dealt with as quickly and as efficiently as possible so that employees can get their work done without difficulty or interruption.
By opting for an onsite support team, you're giving yourself a guarantee that any pesky technical issues are diagnosed and solved as quickly as possible. Our IT technicians are well versed in dealing with a range of problems, from cyber security to simple technical issues and everything in-between.
Give yourself peace of mind when it comes to technical issues in your business, and choose our onsite IT support service at a cost that works for you.
Another huge benefit of outsourcing your onsite support needs to a company like Control IT is that you will have a better idea of your monthly IT support expenditure. We have a range of packages to suit the amount of IT work that you will need, meaning you can choose the number of weekly hours and days for IT support to make it fit seamlessly with your business operation.
There is no need to worry about paying out lump sums every time an issue arises. Simply sign up for ongoing monthly service and ensure that you have onsite IT support at the time where you need it most. No waiting around, no being put on hold and certainly no end of month surprises from your account team.
Set up a support plan that works for you and eliminates the extra cost.
Although you might have some external IT contractors you trust, there's no guarantee that they won't be busy when you need them most.
By choosing onsite IT support with Control IP, not only will you be provided with reliable and knowledgeable IT engineers day in and day out, you can rest assured that your IT problems will be dealt with immediately, onsite and in person.
We'll even offer our expertise to prevent future problems by recognising the early warnings and doing our best to stop them in their tracks. We can also help streamline, update and generally improve your IT services as and when is needed.
Although onsite IT support is based around problem fixing, we are more than happy to help you improve your employees IT knowledge, enhance IT efficiency and put you in a stronger position when it comes to technical understanding and organisation.
We all know the trouble that comes with technical fixes over the phone. The missed words, the lack of understanding and the frustrating communication issues.
With onsite IT support, you never need to worry about yourself or your employees being stuck on a phone for hours with no solution at the end of it all. Our IT engineers will happily talk you through the technical fixes they make and help improve your understanding when it comes to your own IT systems. We get that not everyone can be an IT expert, but we are dedicated to providing user-friendly support packages that do more than just fix problems.
A common reason for purchasing an onsite IT support package is a move to a new office or new building. Setting up your IT systems can be a confusing and laborious task, and waiting around for your system to be correctly set up just isn't feasible for most businesses.
We can prepare your new office ahead of time to help provide a seamless transition into your new workspace. Our engineers can handle the complete set-up of your new IT infrastructure and will be happy to walk you, and your team through any new updates or changes the new office IT systems may have.
What's more, our onsite IT support doesn't have to stop there. Depending on your needs and budget, we can be on-hand for the first month or the first year following the new set-up. Any issues that arise soon after the new IT infrastructure is in place (and trust us, there is always something) can be dealt with quickly and efficiently so that the productivity of your employees is not negatively impacted.
Managing IT infrastructure for a new office is a regular service we provide and one that our clients have appreciated in the past!
So maybe you think that onsite IT support sounds excellent, but can't most of these fixes be done remotely?
As a forward-thinking IT company, Control IP can offer an integrated package with a mixture of onsite IT support services along with unlimited remote support. In this way, we can provide you with all the benefits of in-person support and still be on-hand to support your business remotely whenever our engineers are not in your office. With this integrated IT package, our support team can help get your business through the hectic periods where IT fixes may be more common and then take a step back from onsite IT support during quieter periods. Our unlimited remote support is still readily available at a moments notice.
Taking advantage of this two-pronged approach to our IT support services puts your business in the best possible position when dealing with technical issues and IT management. Control IP offers a range of additional benefits at no extra cost.
Get in contact with our friendly team of IT experts to find the onsite support package that works best for you.